Samsung‘s Galaxy S24 Ultra? Yeah, it’s got a bit of a hiccup. Some units are showing weird shifts in images when you toggle between the 1x, 3x, and 5x lenses. A user named @smasithick was the first to catch this glitch. And guess what? A Samsung service center confirmed it’s a hardware issue. We’ve seen it too in one of our own units.
So, the Galaxy S24 Ultra boasts four cameras. It’s pretty packed. There’s a whopping 200MP main camera, a 12MP ultrawide, a 10MP for 3x optical zoom, and a 50MP for 5x optical zoom. The idea is that the phone smartly switches to the best lens based on how you’re shooting. You can also take control and pick the lens yourself.
Normally, switching lenses is smooth. Like butter. But, @smasithick noticed something off. The transition between the main and zoom lenses wasn’t smooth at all, especially with objects that were close by. It was more of a jolt than a transition.
The saga didn’t end there. The affected user hit up a Samsung service center. Initially, they were like, “Nope, all’s good.” They even tried flashing the phone. No dice. The issue stuck around. After a bit of back-and-forth, they agreed to swap it out the next day.
“Anyone else seeing this weird image shift when zooming from 1x to 5x on their Galaxy S24 Ultra?” @smasithick tweeted. He also mentioned that portraits were coming out grainy. And it wasn’t just portraits. Images at 5x and 10x zoom were looking pretty dull and grainy too. “Faulty device? What do you think?”
Here’s where it gets juicy. The Galaxy S24 Ultra in question was bought in India, made there in December 2023. Samsung agreed to replace the faulty unit, but that’s not the whole story. The service center manager let slip that Samsung knew about this issue from the get-go. It was spotted in the first batch of units made in India. Despite fixing it in the second batch, Samsung went ahead and sold those first-batch units. Not cool, Samsung. Not cool.
This isn’t just a one-off thing. The same user found the issue in more units, and the service center showed him a video of the problem from another unit at a different Samsung showroom. And yep, our Indian retail unit has the same problem.
Long story short, this is a pretty widespread issue with Samsung’s flagship. And it’s not just in India. Reports are coming in from Thailand and Spain too. How Samsung handles this mess is anyone’s guess. As of now, they haven’t officially acknowledged the problem. But they did express concern over @smasithick’s posts, saying it’s hurting their rep. Maybe focus on the customer experience a bit more, Samsung?
We’ll keep an eye on this and update you with any new info. If you’ve got a Galaxy S24 Ultra, you might want to check if you’re experiencing the same issue.